The other day I had a caller ask if we could make their printer print slower because they weren't prepared to handle it being so fast. You have to think the person getting that trouble ticket is scratching their head, but the customer asks for service so we put in the request. "Customer requests printer won't print so fast." When we write up the tickets, we read them back so the customer can confirm what we've entered. In this case the customer agreed with what I wrote. I added a little note in the tech notes for the field tech, as well. At first I was going to apologize then I decided they needed a laugh as well.