Monday, January 26, 2009

So, Lewis Black has that comedy bit about the dumbest thing he had ever heard. A phrase along the lines of "If it wasn't for my horse, I wouldn't have spent that year in college"

Well, I defy you to find me a better ticket than this one:

Customer submits a web incident requesting service because the "back" button has disappeared from her web browser.
She elaborates that she has restarted the browser, rebooted the system and the problem continues. Even includes a screenshot indicating where the button should be, and generally seems to be with it and done a few troubleshooting steps on her own.

I call for follow-up, per our operating procedure. The customer tells me she resolved the incident. I thank her. She offers up that she was able to fix it by making sure her speakers were turned on. I confirmed that the "back" button was again appearing, she said yes but still had to work out the volume level but everything was fine. Again I made sure her browser was fine, and she was telling me about checking the speaker cables. I resolved the issue.

Some day I should write a book.
If someone would send me crayons I could also have illustrations.