then later:
I've never wanted to hang up on a group of callers as I have the recent three.
"My boss said his Blackberry doesn't work and wants me to call so you can fix it." -- Umm, what's wrong with it? "I don't know, he said it doesn't work right."
Guy calls, sounds like he is calling from metal shop, and I tell him I can't hear him.
Another guy calls, tells me his account is locked then proceeds to read the EPHD one time numbers off to me. He rattles off 20 or more before I can stop him.