"It isn't working."
What isn't working?
"The thing."
What thing?
"My e-mail."
What is working about your e-mail?
"It just won't work."
Okay. It doesn't work. Do you get an error message, a prompt, a dialogue box or any indication of an issue?
"Yes."
Okay. What?
"Nothing happens."
Okay, reboot your computer.
"I did, nothing happens."
Okay.
...