Some Days...

Some days it doesn't pay to get out of bed.
You come into work, the phones are already queued up so you know it is going to be rough.
Your first caller turns out to be as excited to be here as you are, and immediately starts griping.
So, the caller goes off about how they've been looking at instructions for an hour, clicked every link and read everything on the site about how to do this one thing.
I ask a couple of questions, and the customer lies.
I finally ask "Do you see the button at the very top with the big lettering that says 'First time users click here to get started?' and did you click it?"
They said no, click it, the app pops up and they act amazed and grumble.

I don't think this is funny, it is just more of life in the skewed Dilbertian Help Desk.